Feature requests and problem reports

1. 1

   Step 1: Open the Help menu

   Choose ? in the top bar. Alongside Help centre, Restart the tour, Watch the demo and Contact support, it has What's new, Request a feature and Report a problem.

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2. 2

   Step 2: See what's new

   What's new opens the release notes: every Baylogik release in plain English. After an update, a short What's new note also appears once in your workspace; Got it closes it for good.

3. 3

   Step 3: Request a feature, or vote for one

   Request a feature opens Feature requests. Search first, and vote for a request you want rather than adding the same thing again. To add one, choose Request a feature, give it a Title, answer What do you need, and why? and choose Submit request. Similar requests appear beside the form as you type.

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4. 4

   Step 4: Report a problem

   Report a problem opens a form that already knows the page you came from. Give it a Title, describe What happened, add Steps to reproduce if you can, choose How much does this affect you and attach up to 5 screenshots or files. Choose Send report.

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   Step 5: Follow it up

   Problem reports lists your reports with their status and Baylogik's response. We email you when we respond to a report or close it, and when a request you made is planned, shipped or declined.

Good to know

• Feature requests are visible to every Baylogik user, but your name and company aren't shown. Don't include customer or pricing details.
• A problem report is seen by Baylogik support and, in your workspace, by you and the owners and admins.
• A report carries the page, your browser and the Baylogik version, so we can reproduce the problem. Attach images, PDFs or plain text files; you can add more files for 30 minutes after sending.
• Requests move through Open, Under review, Planned, In progress, Shipped and Declined. Voting closes once a request is shipped or declined.
• Every role can send feedback, including read only.
• For anything urgent or about your account, use Contact support.

Related articles

• Take the interactive tourThe guided tour of your workspace, the top bar, and a click-through of Baylogik from room to signed quote.
• Getting startedThe steps from a new workspace to your first sent quote.
• Roles and permissionsOwner, admin, estimator, finance, warehouse and read only: who can see and change what, including cost prices.